Internal Regulations

1.1 Practical aspect

Private access to the spa and wellness center can only be done after reservation & payment of the latter.

1.2 Cancel or modify a reservation

§1 If the customer cancels the agreement less than 10 days before the rental, the fully due sum will be refunded. The customer can under no circumstances invoke cases of force majeure (e.g. accidents, bad weather, illness, death, impediment, etc.).

§2 If the customer cancels the agreement before a period of 24 hours preceding the rental, the reservation amount will be converted into a credit note and placed on a waiting list of Apulia Wellness to offer the customer the possibility of using it during a subsequent reservation at Apulia Wellness. The customer may only use the credit note in the branch where they paid the reservation amount.

§3 Apulia Wellness may cancel the agreement solely as a result of a technical defect or damage (the reservation amount will at this time be refunded in its entirety to the customer) or as a result of measures taken by the government (the reservation amount will at this time be placed on your personal Apulia Wellness account).

§4 Each amount paid for a reservation remains valid for a period of 2 years, either from the value date in the case of payment by bank transfer, or from the date of payment in cash at Apulia Wellness. After the expiration of this 2-year period, the amount will be charged as administration costs. This period may under no circumstances be interrupted.

§5 The reservation is automatically cancelled after a delay of 30 minutes following the start of the session.

1.3 Reservations

§1 The agreement is only concluded upon full payment of the reservation. This amount can be found in the rates of article 2.

§2 The customer must pay this amount within 2 hours of the reservation request being sent in order to confirm the reservation. Otherwise, the reservation will be automatically cancelled.

§3 The customer can pay in two different ways: either by bank transfer to the account number mentioned in the reservation request, or on site.

§4 In the case mentioned in art. 3 § 3 and if the customer makes the payment by bank transfer, they undertake to immediately send the proof of payment by email to the address info@apuliawellness.be or apuliawellness.tubize@gmail.com.

§5 The amount must in any case be paid before the start of the session. Apulia Wellness reserves the right to unilaterally cancel the reservation without compensation if the customer does not comply with one of the conditions mentioned in this article.

§6 Apulia Wellness does not refund reservations, except in the following cases:

1. The customer's amount has not yet been received on the account of Apulia Wellness and the customer did not bring proof of payment at the time of consumption, so that they had to pay the full amount on site;
2. Apulia Wellness had to cancel or modify the reservation unilaterally due to a technical defect.

§7 Reservations will be refunded to the customer without interest no later than the ninetieth calendar day, from the date of receipt of the amount by bank transfer.

§8 Apulia Wellness reserves the right to unilaterally cancel the reservation if, according to the Apulia Wellness database, a defaulting customer has made more than one reservation without having paid.

§9 If the customer does not pay the supplements at the end of the session (or 7 days after the session if the payment is made by request for supplement by email), an interest of €12 will be automatically due without formal notice from the date of consumption, as well as a single flat-rate compensation of 10% of the total amount. The customer expressly waives their right (in accordance with Art. VI.47 et seq. of the Code of Economic Law) within a period of 14 days, without justification and without additional costs, to withdraw their reservation, their order, their gift voucher, or any purchase or service from Apulia Wellness.

§10 When paying the amount, the customer declares to agree with these General Terms and Conditions. In the event of force majeure or business closure due to external circumstances (such as regulations relating to COVID-19), the customer's amount will be kept on an advance account. Under no circumstances will the reservation amount be refunded.

1.4 If you wish to extend or possible delays

§1 It is possible to extend the duration, on site, on request and only in case of availability, for 25€ per person per half hour.

§2 Attention: a late arrival does not extend your exit time.

1.5 To be provided on site, upon your arrival

§1 It is highly recommended to arrive 5 minutes before the appointment time.

§2 Hairdryers, soaps, shampoo are also made available to you in each cloakroom.

1.6 Attire, respect and hygiene rules

§1 Before granting access to the visitor, the center's staff may impose additional rules relating to the visitor's hygiene (it is forbidden to shave, dye hair, etc.) in the wellness center.

§2 An unshod zone is indicated, just before the entrance to the cloakrooms, this zone is mandatory throughout the private space.

§3 A foot disinfection zone or foot bath is provided just after the cloakrooms as well as a mandatory shower (upon your arrival but also after using the various spaces).

§4 The private space is strictly forbidden to animals and the consumption of your own food & drinks.

§5 The space being private, wearing a swimsuit or not is free.

§6 In the sauna, a towel is mandatory.

§7 We ensure systematic cleaning and disinfection between each reservation.

1.7 Security

§1 Groups of more than ten people are not allowed.

§2 The wellness space is non-smoking, it is therefore strictly forbidden to smoke within it, but outdoor ashtrays are provided.

§3 It is also strictly forbidden to jump, dive into the pool or run in the private space.

§4 The management declines any responsibility in case of accident or loss of property.

§5 In the event of damage or theft, the person having made the reservation will be solely responsible and will be required to restore the premises according to the damage occurred.

§6 Decorative items, furniture, bath sheets, bathrobes, tableware items, hairdryers remain the property of the wellness center; stealing or appropriating such objects will be subject to legal proceedings.

§7 No liquid, product or food must be added or thrown into the pool, sauna, hammam or salt cabin. (Additives being regulated automatically by our home automation.)

§8 Apulia Wellness declines any responsibility in the event of an accident which is the result of non-observance of the recommendations contained in these internal regulations.

1.9 Health and COVID-19

In case of pregnancy, heart problems or any other disease, we invite you to present your medical certificate indicating that the use of the wellness is in no way problematic for the disease(s) in question. Indeed, incorrect use of the facilities could lead to immediate exclusion from the premises, as well as heavy compensation.

We thank you & ask you to comply with these safety and hygiene rules in order to continue to enjoy our infrastructure with complete peace of mind. Health and safety also being our priority, we follow and respect public health measures. We ask you to read this protocol before your arrival.

Wellness and safety measures

Our protocol includes all legal guidelines to follow for protection and disinfection between each reservation:

• High temperature wash 60°C of the linen
• Chlorine in the pool
• Disinfection of furniture, vertical surfaces, floor
• Disposable equipment

It is established in such a way that we can continue to guarantee you the best possible experience.

Our opening hours are from 9am to 1am and this 7 days a week.